National Immediate Disaster Case Management

Sources: U.S. Department of Health and Human Services, BCFS EMD


The Office of Human Services Emergency Preparedness and Response (OHSEPR) promotes resilience of vulnerable individuals, children, families, and communities impacted by disasters and public health emergencies and provides expertise in human services preparedness, response and recovery through policy, planning, operations, and partnerships.  To achieve this goal, OHSEPR has established collaborative partnerships and capabilities with the Administration for Children and Families (ACF) Programs and 10 Regional Offices, and other governmental and non-governmental organizations that promote equitable recovery for at-risk populations served by human services systems.  Among these capabilities is the ACF Immediate Disaster Case Management (IDCM) program, which is contracted to BCFS Health and Human Services’ Emergency Management Division (BCFS EMD).  The ACF IDCM program is a time-limited process that involves a partnership between a case manager and a disaster survivor (also known as a “client”) to develop and carry out a Disaster Recovery Plan. This partnership provides the client with a single point of contact to facilitate access to a broad range of resources. The process involves an assessment of the client’s verified disaster-caused unmet needs and the development of a goal-oriented plan that outlines the steps necessary to achieve recovery. 
In fiscal year 2015, OHSEPR awarded BCFS Health and Human Services a contract to be the sole national provider of disaster case management services for the IDCM program. The BCFS contractor is responsible for providing ACF with screened, trained and credentialed disaster management assets (personnel) who are ready to deploy when the ACF IDCM program is activated by FEMA. The number of deployed assets is based on the request from the state and FEMA. When IDCM is activated, the ACF Incident Management Team (IMT) housed in OHSEPR, has lead operations coordination over deployed assets in the field. 
Read more about BCFS EMD' IDCM contract.


This past July, BCFS EMD held their first IDCM training at the organization’s wilderness camp, Silver Cliff Ranch, in Nahtrop, Colorado for more than 200 case managers, supervisors and government personnel. The two-day training included targeted presentations, tabletop exercises, and two functional drills. Staff from OHSEPR and ACF Region 8 attended the training to present, evaluate, and monitor the training.